De klachten bij Pokemon GO

We kennen Pokemon GO als een spel dat veel plezier geeft aan de gebruikers. Het spel is namelijk niet voor niets zo razend populair geworden. Door heel Nederland gaan Pokemon trainers nog steeds massaal de straat op om het spel te spelen. Echter gaat het spel niet altijd over plezier. Er komen namelijk ook veel klachten binnen bij de ontwikkelaar van het spel, Niantic. Er is verder onderzoek gedaan om te kijken waar de klachten in Amerika precies over gingen. Hieronder lees je meer informatie waar de klachten mee te maken hadden.

Klachten van gebruikers van Pokemon GO

De meeste klachten gingen over het blokkeren van de accounts van veel gebruikers. Niantic is in augustus namelijk al bezig gegaan met het blokkeren van accounts van mensen die vals spelen. Door gebruik te maken van externe apps kunnen mensen vaak hun locatie aanpassen en ergens anders Pokemon vangen. Ook kunnen er automatisch Pokemon worden gevangen. Niantic wil hier een einde aan brengen en blokkeert de accounts die ongewone situaties laten zien. Echter gebeurt het blokkeren zonder waarschuwing en zijn gebruikers alles kwijt wat er op dat account stond. Het gebeurt dus dat mensen Pokécoins op de account hebben staan die zijn gekocht met echt geld of er al veel geld in hebben gestoken. Vervolgens raken mensen dit dus kwijt. Dit zorgt voor de meeste klachten.

Daarnaast gaan veel van de klachten over privé terrein. Er schijnen namelijk bij veel mensen Pokégyms of andere bijzondere plekken bij mensen op het privé terrein voor te komen. Dit zorgt er voor dat Pokemon trainers bij mensen op het terrein komen zonder daar toestemming voor te hebben. Een soortgelijk voorbeeld is de chaos in Kijkduin. De gemeente Den Haag heeft zojuist ook een kort geding aangespannen tegen Niantic over de chaos en drukte in Kijkduin.

Privacy en veiligheid

Daarnaast komen er veel klachten bij Niantic binnen die te maken hebben met privé informatie van gebruikers. Om gebruik te maken van het spel moet je namelijk toegang verlenen tot je Google account. Je Google account staat echter ook gekoppeld met je kalender, emails, contacten en meer.

Tot slot zijn er klachten over de veiligheid van het spel. Zo schijnt het spel niet veilig te zijn voor kinderen. De meeste klachten komen van bezorgde ouders die het idee niet prettig vinden waarbij de kinderen er met de telefoon op uit trekken en overal kunnen komen waar het spel hun naartoe brengt. Vorige week was er bijvoorbeeld chaos in Tokio waar mensen massaal de straat over gingen om een Lapras te zien die voorkwam in de stad.

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